Refund Policy

Refund & Return Policy

We have a 3-day return policy — you have 3 days after receiving your item to request a return.

Eligibility
Your item must be unused, with tags attached, and in its original packaging. You'll need the receipt or proof of purchase.

How to Start a Return
Email us at support@jinion.store with your order number and reason for return. Items sent back without prior approval will not be accepted. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Return Address:
24/Siddhivinayak Bhavan, Ground Floor, Shop No. 4, 1st Old Cross Hanuman Lane, Kalbadevi, Mumbai 400002

Damages & Defective Items
Inspect your order upon receipt. Contact us immediately at support@jinion.store if the item is defective, damaged, or incorrect.

Non-Returnable Items
- Perishable goods
- Custom or personalized products
- Personal care goods
- Hazardous materials
- Sale items and gift cards

Refunds
Once we receive and inspect your return:
- Prepaid orders — Refund to original payment method within 10 business days
- COD orders — Refund via bank transfer within 10 business days

Contact us at support@jinion.store if more than 15 business days have passed since approval.